Customer Care & Policies
Contact Support
Contact Support
We want you to love your prints as much as we loved creating them. If you have an order issue, tracking question, or just want to say hello, we are here to help.
Response Time: We typically respond to all inquiries within 24 to 48 business hours.
Order Adjustments: Need to change an address or variant? Email us immediately. Once a print enters production (typically within 24 hours of ordering), modifications cannot be guaranteed.
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Return & Exchange Policy
Because After Hours Art Editions items are limited-edition, premium gallery prints produced entirely on demand, all sales are final. We do not offer traditional refunds or exchanges for buyer’s remorse, incorrect size selections, or address entry errors.
However, we stand entirely behind the quality of our craftsmanship and offer a premium protection guarantee for issues outside your control:
1. Damaged or Defective Items
If your print arrives bent, torn, or damaged by the carrier, or if there is a rare printing defect, we will replace it entirely at zero cost to you.
What to do: Email support within 7 days of delivery.
What to include: Your order number and clear photos of both the damaged print and the exterior shipping container/tube.
The Resolution: Once verified, we will rush a brand-new replacement print directly to your doorstep.
2. Lost in Transit
Packages occasionally face unexpected carrier delays. If your tracking data completely stalls or your package is marked as delivered but never arrived, reach out to us within 14 days of the estimated delivery date. We will investigate with the carrier and coordinate a solution or replacement shipment for you.
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Shipping & Production Expectations
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Production Time: Every artwork is custom-printed to order. Please allow 5 to 7 business days for print processing, quality inspection, and protective packaging before dispatch.
Tracking: As soon as your order ships via UPS Ground, an automated confirmation email containing your live tracking link will be sent directly to your inbox.
Domestic Focus: We currently ship exclusively within the United States to guarantee transit safety and reliable delivery windows.
There is nothing we love more than seeing your new artwork come to life in situ. Once your print is at home in your space, we invite you to share a photo or tag us online. We regularly celebrate and feature our collectors by reposting your setups across our community channels.
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CONNECT & SHARE
If your space requires specific dimensions not currently listed on our master sizing chart, we are happy to accommodate custom orders whenever possible. Please reach out to our team with your desired dimensions, and we will do our absolute best to tailor the artwork to seamlessly fit your environment.
Need help with a frame? We are happy to assist with bespoke framing recommendations tailored to your art.